Privacy Policy

Last Updated: December 2024

Data Controller

Techoras B.V. is the data controller for the personal information we collect. You can contact us regarding any privacy matters at privacy@techoras.pro or by phone at +31 40 507 4665.

Data Collection

The data we collect includes personal information that you voluntarily provide to us when using our website, contacting us, or engaging our property management services. This may include your name, email address, phone number, postal address, property information, financial details related to property management, and any other information you choose to provide in communications with us. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and time spent on our site through cookies and similar technologies.

How We Use Your Information

We explain how we use your information to provide and improve our property management services. The use of your data enables us to respond to your enquiries and provide customer support, deliver property management services including tenant screening, lease administration, maintenance coordination, and financial reporting. We also use your information to send you important updates about our services, process payments and maintain financial records, comply with legal and regulatory requirements, improve our website and services based on your feedback and usage patterns, and communicate with you about our services with your consent.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases: performance of a contract when providing property management services, legitimate interests for improving our services and website functionality, consent for marketing communications and non-essential cookies, and legal obligation for compliance with Dutch property management and financial regulations.

Data Sharing

We may share your personal information with trusted third parties who assist us in providing our services, including property maintenance contractors, legal and financial advisors, insurance providers, and technology service providers. We ensure all third parties have appropriate data protection measures in place and only process your data as instructed by Techoras. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Property management records are typically retained for seven years after the end of the service relationship, in accordance with Dutch financial and tax regulations. Website usage data and marketing communications preferences are retained for three years unless you request earlier deletion. We regularly review and securely delete data that is no longer required.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to certain types of data processing
• Right to withdraw consent: Withdraw consent for data processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, staff training on data protection, and secure backup procedures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser preferences. For detailed information about the cookies we use, please refer to our Cookie Policy.

International Data Transfers

Your personal data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@techoras.pro or by phone at +31 40 507 4665. You can also write to us at:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.